IT Support Specialist

1 month ago


United Kingdom The Crowd Full time

The Role: The Crowd are working with a mid-sized architecture practice who have built an impressive reputation internationally for their design-led approach to their projects across their multidisciplinary portfolio. They are seeking an IT Support Specialist to join their team on a permanent basis in London.

You will play a key role in delivering exceptional technical support to all employees, ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing the client’s IT goals alongside the IT Manager.

Our client is an employee-owned business and offer a great benefits package such as company trips, bonuses, enhanced holidays and more

Deliver 1st and 2nd Line technical support for desktops and maintenance
Collaborate with IT Manager on system reviews and software management
Manage and support cloud-based email (Office 365)
Oversee internal phone system and coordinate with telecom suppliers
Guide staff on software usage and resolve day-to-day technical challenges
Monitor and maintain server and folder structures, data storage, and backups
Assist in project setup, file organisation, and document control procedures
Work with architects on web-based document control systems (Newforma)

Minimum 2 years of relevant experience required
Knowledge of CAD and BIM software beneficial but not mandatory

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