Service Manager

4 weeks ago


SouthendonSea Essex, United Kingdom Consult Full time

Service Manager - Veterinary Services

Salary DOE plus bonus - Southend-On-Sea

Our client are a well-established, global high growth company in the animal health industry. Specializing in diagnostics, endoscopy and biomedical equipment. They are looking for a people focused service manager to lead a small team to ensure equipment is repaired and serviced in a timely manner.

Service Operations is responsible for the full operational and people leadership within our Southend service facility.
• Work with Endoscopy General Manager & Head of Technical Services to create and implement Service strategy.
• Identify process gaps through route cause analysis to find bottlenecks and other operational or training requirements within the service team.
• Work with the Service Management team and technical teams as required to ensure a seamless service process.
• Identify KPIs to evaluate departmental and individual performance within the department.
• Work with account management team to understand our customers and identify future key opportunities to improve customer relationships or growth opportunities.
• Build and maintain strong working relationships with the global service centres, working together and supporting as required.
• Responsibility for service centre P&L including growth opportunities.
• Working with Service administration team to manage stock levels and plan service workloads.
• Full responsibility for Laser Protection within GB Service Business (LPS duties).

Consult will endeavour to contact candidates within 14 days of application.


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