Desktop Support Contract

3 weeks ago

Dalkeith Midlothian, United Kingdom Global Technology Solutions Ltd Full time €200

Duration: 3-6 month contract
5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays
Must already hold SC Security Clearance
Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.
Desktop / Laptop / VDI - build, configuration and deployment to end users
* Assist with software installation / deployment
* Assist with Smarthphone deployments
Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation / upgrade / break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.
Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS / Application deployment
* ITIL Version 3/4 Foundation
* Microsoft Windows 7/10 training and certification
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.

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