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Sales and Customer Service Administrator
3 months ago
Customer Service Advisor / Sales Administrator - Swansea - 12 Month Fixed term contract Your new company
My client is seeking a proactive individual who is tech-savvy and comfortable working in a fast-paced environment.
Your new role as a Customer Service Advisor / Sales Administrator is a 12-month fixed-term contract. It is a varied role where you will be a part of a team handling customer enquiries and dealing with the day-to-day challenges of working in a service-orientated manufacturing environment. This role will require you to liaise closely with the customer service colleague located in their Redditch branch and thus, you may be required to travel to Redditch for training purposes (first week).
Sales order processing and order verification.Setting up new customer accounts.Investigation and resolution of both internal & external delivery performance concerns.Customer liaison – dealing with commercial issues, customer enquiries/complaints via phone and emails.Participating in the organisation of sales and customer service meetings.Preparing and providing KPI data to the commercial team as and when required.To carry out any other reasonable tasks requiredManaging customer service email accounts and acting on customer queries and emails accordingly.
You will be competent with Microsoft Office packages and be an effective communicator both written and verbally. The successful candidate will also have knowledge of sales order processing, be numerate and possess excellent attention to detail. In return, you will receive a competitive salary of up to £25,000. The role is a full-time, 12-month fixed-term contract and the working hours are 37.5 hours per week, Monday to Friday. The organisation offers an annual leave entitlement of 26 days + bank holiday and there is free parking on site.