Network Operations Specialist
2 days ago
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. As an Subject Matter Expert (SME) for SCN networks, you will be part of LAN tower led by LAN Technical Lead You will be responsible for proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability.
Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises.
Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions.
Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions.
Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
Perform change management, configuration, design, and implementation activities for supported products and systems.
Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
3+ years’ experience as a Systems Engineer/Administrator or Network Engineer responsible for support activities involving LAN/WAN equipment.
~Technical background in Telecommunications, Service Management, and IT Service Management processes (ITIL).
~ Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft)
~ Proven ability to manage OTN Systems Networks and configure Cisco ACI 9Ks, Nexus 7Ks, and NCS platforms.
~ Knowledge and experience of OTN Networks; Working core business hours during the week
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
#Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
#Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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