Operations Manager Coordinator

Job Title: Operations Bookings Coordinator 
Location: Glasgow (hybrid - 3 days in office)
Love adventure, the outdoors, and keeping things running smoothly?

We’re looking for an Operations Coordinator who’s passionate about active travel and thrives in dynamic environments. Our Operations team are an integral part of our business, responsible for coordinating all aspects of the customer’s trip after the sales team have found them their ideal itinerary.
Reporting to Shona Mourez, Deputy Operations Manager, this is a fantastic opportunity to join an ambitious, fast-growing international business and progress your career in travel. This Operations Bookings Coordinator role is key to driving the Macs brand values, helping us reach our targets, developing customer loyalty, and delivering memorable adventures for our customers We’re a scaling adventure tour operator on a mission to be the leading global brand in self-guided, active travel.
Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 170 people across the UK, US and Germany who share our purpose to create #macsmoments by leading, advocating & enabling self-guided, active travel as a positive force for people and planet.
We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We step up and help our team mates when they need us.
Update and manage the tour relevant information in our back office system to ensure our customers have a seamless experience.
You will have your core tasks and work within your squad, however in an agile working environment, where we are always striving to optimize processes and workflows, you may be required to assist in other areas when needed.
Resilient and flexible.
A hands on individual willing to go the extra mile for customers, colleagues and the business.
Passionate about travel.
To deliver adventures for more than 40,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
ANNUAL LEAVE: We’re an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.

~ An extra day off on your birthday

~ PENSION: We offer a contributory pension scheme.

~ DISCOUNTS: You are eligible for great discounts on Macs Adventure trips

~ TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.

~ FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.

~ An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.

~ TRAVEL: Occasional international travel may be required.

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