Engagement Marketing Manager

15 hours ago

London, United Kingdom Restaurant Associates UK Full time

Marketing & Engagement Manager
Are you a creative, commercially minded marketer who truly understands the pace and nuance of hospitality and food-led environments? We’re seeking a Marketing & Engagement Manager to deliver standout engagement and marketing activity that elevates the customer experience and drives operational and commercial success.
In this role, you will shape and deliver a diverse marketing strategy that supports a large, multi-site hospitality operation. You’ll lead the development of campaigns, digital initiatives, and engagement programmes that bring food stories to life, enhance on-site experiences, and support continued innovation.
Develop and deliver integrated marketing campaigns across digital, social, content and in-location channels.
Build and manage a rolling engagement calendar focused on food, wellbeing, and experience-led activity.
Ensures food counters, displays and spaces consistently reflect high hospitality standards and compelling provenance storytelling.
Produce and brief creative assets, POS, visual materials and promotional collateral.
Lead digital content on apps and platforms, including activity updates, ingredient stories and customer comms.
Support new digital initiatives and transitions across the sector.
Analyse campaign performance and build commercially sound business cases.
Strong marketing experience within hospitality, foodservice, retail food or similar guest-focused environments.
Confidence working with creative tools such as Canva (Creative Suite desirable).
A collaborative style with excellent stakeholder management.
Data-driven decision-making and strong commercial awareness.
This is an exciting opportunity to shape marketing and engagement activity for a large, fast-moving hospitality operation. If you’re passionate about food, customer experience, and delivering creative initiatives that make a real impact, we’d love to hear from you.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Receive cash rewards every time you spend and use them on a wide range of brands
You can share all discounts and offers with your friends and families
Restaurant Associates provides brilliant hospitality through our food, drink and services. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength

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