Customer Training Support Advisor

2 days ago


Wiltshire, United Kingdom Arval BNP Paribas Group Full time

Customer Service Advisor – Driver Desk - 20 hours across 5 days
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.
Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call.
We are looking for part time candidates for a 20 hour per week role (Mon-Fri 9-1 or 10-2).
What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line.
Warm and helpful telephone manner.
We offer a basic starting salary of £27,976 (pro rata) , plus a bonus of up to £1,100 (pro rata). We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We Also Provide a Comprehensive Benefits Package, Including
~ Private medical cover, including a digital GP service
~ Company pension
~ Discounts on our products and services and discounts in many high street brands
~Free on-site gym
~ Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home.
Click to apply and a member of our Talent Acquisition team will review your CV.
Telephone interview our Talent Acquisition team
~1-hour interview with some of our Driver Desk management team



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