Quality Manager

About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role Continually strive for customer excellence and support Camira’s vision by ensuring that Camira products meet established quality standards by regularly reviewing COPQ and CCR data whilst coordinating control plan audits and A3 projects. You will build robust customer relationships and will proactively manage quality related customer complaints by continually identifying and implementing improvements to achieve both effective and efficient outcomes. The day to day To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Lead the customer-focused quality function, consistently meeting expectations and embedding best practices to enhance internal and external reputation. Drive continuous improvement of the Quality Customer Concern process, reducing CCR occurrences and response times through clear targets and metrics. Conduct customer visits to resolve quality concerns, providing actionable reports to support both customer and sales teams. Oversee inbound and outbound verification processes, ensuring smooth coordination across Goods Inwards, QA, Customer Services, and Supply Chain. Collaborate with manufacturing teams to deliver comprehensive 8D technical reports addressing customer quality issues. Challenge and improve standards, ensuring robust feedback loops and rapid escalation of risks for timely corrective action. Contain substandard fabric to prevent dispatch, update systems accurately, and notify relevant teams to minimize customer impact. Provide technical guidance to internal and external stakeholders, supporting governance strategies for non-conformance and quality assurance. Support New Product Introduction (NPI), ensuring timely product development and resolution of issues from similar products. Lead A3 quality improvement projects to reduce customer concerns and enhance overall process effectiveness. Maintain and audit control plans and FMEAs, capturing data to drive compliance and continuous improvement. Build a high-performing team culture through coaching, mentoring, clear objectives, regular PDRs, and up-to-date skills matrices and succession plans. Apply HR policies fairly and consistently, addressing performance, absence, and disciplinary matters in a timely and candid manner Apply a solution-focused approach: See It, Own It, Solve It, Do It. Other Considerations Strong communication and influencing skills. Integrity and ethical decision-making. Resilience under pressure and a proactive approach to challenges. Confident and assertive when dealing with internal and external suppliers/customers Competitive salary 23 days holiday + Bank holidays & Option to buy Camira Values Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.