Senior Representative, Contact Center
20 hours ago
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Senior Representative, Contact Center
Our technology powers the UK’s real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM’s. The Customer Contact Centre is open 24X7X365 supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We’ve got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, E.V Charging and shower facilities.
Take inbound calls and answer emails from our customers for numerous services, who might have a technical query, require help or guidance, or wishes to book in some planned maintenance.
Spend time understanding our customers, offer help, advice and escalate issues where required.
Work 35 hours per week, between Monday to Friday, 8 hour shifts working varied shift patterns depending on the role available
Contact Centre, Retail, Hospitality etc.)
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
ITIL foundation Certificate.
A good track record of providing customer service as well as a genuine passion for helping customers.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
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