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Service Delivery Manager

2 months ago

Coventry, United Kingdom Kapsch TrafficCom AG Full time

We are looking for a Service Delivery Manager to join out team in Coventry.

Your responsibilities:

  • Overseeing service delivery performance within agreed SLA,
  • Acting as a Single Point of Contact (SPoC) for the customer,
  • Planning and managing service budget,
  • Ensuring that KPI monitoring and reporting are established,
  • Coordinate preparation of reports for the customer and leading regular meetings,
  • Review,coordinate preparation and produce various operational documents and manuals for the customer
  • Risk and opportunity management
  • Drive culture of continuous improvement (service quality, efficiency and commercial performance),
  • Customer management,
  • Cooperation with all internal stakeholders involved in the service delivery.
  • Participates as a member of the bid team, and prepares documents, ops procedures, processes and calculations for bids.

Our requirements:

  • 10-15 years of experience in a similar position
  • Native English.
  • Knowledge of the ITIL process,
  • Knowledge of collaboration and ITSM tools (e.g. Jira, Confluence, etc.),
  • Skills in preparing offers for the customer
  • Demonstrable contract management skills
  • Demonstrable commercial management skills
  • Excellent interpersonal and communication skills,
  • Good organizational skills,
  • Management of a project/Bid team would be beneficial.

Our offer:

  • Permanent role
  • Hybrid working model (at least 3 days per week at the office in Coventry)
  • Private medical care, life insurance and pension plan
  • Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)

Please note we do not provide sponsorship. Please do not apply unless you have unrestricted right to work in the UK.