Community Delivery Manager FTC

1 month ago

Fearnhead Cheshire, United Kingdom Evri Full time

We have an exciting opportunity for a
Community Delivery Manager
to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over past years, it's time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.
Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.
We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.
Could that person be you?
You will be accountable for:
Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
To be successful in this role you will require the following…
Qualifications:
Current UK Driving licence
Knowledge & Experience:
Previous experience of coaching, supporting and motivating colleagues
Problem solving and planning effective contingencies and solutions
Technical & People Skills:
Customer Focused approach
Competent negotiation skills
Ability to adapt to different styles and behaviours
What can we offer you?
We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.
This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day
TPBN1_UKTJ

  • Community Delivery Manager

    1 month ago

    Fearnhead, Cheshire, United Kingdom Evri Full time

    We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the...

  • People Partner FTC

    2 weeks ago

    Wilmslow, Cheshire, United Kingdom The Curve Group Full time

    People Partner 12 month FTC Hybrid working to be based in one of the client offices in either Wilmslow or Milton Keynes Founded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on...

  • People Partner FTC

    2 weeks ago

    Wilmslow, Cheshire, United Kingdom The Curve Group Full time

    People Partner 12 month FTC Hybrid working to be based in one of the client offices in either Wilmslow or Milton Keynes Founded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on...

  • Packaging Technologist FTC

    4 weeks ago

    Macclesfield, Cheshire, United Kingdom Silver Stone Search & Selection Full time

    12 month ftc - Hybrid An exciting opportunity to make sure packaging projects run smoothly. A driven technologist is required to be part of a £multi-million organisation providing high quality products to UK consumers. The role; Working closely with technical and NPD teams you will co-ordinate supplier relationships to ensure packaging formats meet...

  • Packaging Technologist FTC

    4 weeks ago

    Macclesfield, Cheshire, United Kingdom Silver Stone Search & Selection Full time

    12 month ftc - Hybrid An exciting opportunity to make sure packaging projects run smoothly. A driven technologist is required to be part of a £multi-million organisation providing high quality products to UK consumers. The role; Working closely with technical and NPD teams you will co-ordinate supplier relationships to ensure packaging formats meet...

  • Packaging Technologist FTC

    1 week ago

    Macclesfield, Cheshire, United Kingdom Silver Stone Search & Selection Full time

    Job Description 12 month ftc - Hybrid An exciting opportunity to make sure packaging projects run smoothly. A driven technologist is required to be part of a £multi-million organisation providing high quality products to UK consumers. The role; Working closely with technical and NPD teams you will co-ordinate supplier relationships to ensure packaging...

  • Packaging Technologist

    1 week ago

    Macclesfield, Cheshire, United Kingdom Silver Stone Search & Selection Ltd Full time

    12 Month FTC - HYBRID An exciting opportunity to make sure packaging projects run smoothly. A driven technologist is required to be part of a multi-million organisation providing high quality products to UK consumers. The role; Working closely with technical and NPD teams you will co-ordinate supplier relationships to ensure packaging formats meet...

  • Packaging Technologist FTC

    1 day ago

    Macclesfield, Cheshire, United Kingdom Silver Stone Search & Selection Full time

    Job Description 12 month ftc - Hybrid An exciting opportunity to make sure packaging projects run smoothly. A driven technologist is required to be part of a £multi-million organisation providing high quality products to UK consumers. The role; Working closely with technical and NPD teams you will co-ordinate supplier relationships to ensure packaging...

  • Property Manager

    2 weeks ago

    Knutsford, Cheshire, United Kingdom Randstad Delivery Full time

    Property Manager Property Manager (Remote/Hyvbrid Working) - Leading company - Full training provided Are you looking for a career in Property? Do you have excellent customer service and organisational skills? Are you looking for a leading employer that can offer you structured training and a long term career in the Property sector? Our leading Property...

  • Property Manager

    3 weeks ago

    Knutsford, Cheshire, United Kingdom Randstad Delivery Full time

    Property Manager Property Manager (Remote/Hyvbrid Working) - Leading company - Full training provided Are you looking for a career in Property? Are you looking for a leading employer that can offer you structured training and a long term career in the Property sector? Our leading Property Management client are seeking a motivated and customer focused...

  • Property Manager

    3 weeks ago

    Knutsford, Cheshire, United Kingdom Randstad Delivery Full time

    Property Manager Property Manager (Remote/Hyvbrid Working) - Leading company - Full training provided Are you looking for a career in Property? Do you have excellent customer service and organisational skills? Are you looking for a leading employer that can offer you structured training and a long term career in the Property sector? Our leading Property...

  • IT Support Apprenticeship

    1 month ago

    Fearnhead, Cheshire, United Kingdom Baltic Apprenticeships Full time

    An exciting new opportunity has become available in the Warrington area, you will build upon your current skills, gain an industry-recognised qualification, and learn from the experts. This establishmentis responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an...

  • IT Support/Helpdesk/Service Desk/Desktop Support

    3 days ago

    Fearnhead, Cheshire, United Kingdom Baltic Apprenticeships Full time

    This establishmentis responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical...

  • Finance Manager

    7 days ago

    Chester, Cheshire, United Kingdom Hays Accountancy and Finance Full time

    First class, high growth, global business based near to Chester with a large finance team. Reporting to the Head of Finance, this is a maternity cover FTC job managing 3 direct reports, and a wider team of 7. Ensure internal and external reporting deadlines are met on time and to the required level of quality Accounts are always compliant with IFRS...

  • Senior Service Delivery Manager

    2 weeks ago

    Northwich, Cheshire, United Kingdom Ingram Micro Full time

    Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Managers and Service Delivery Analysts. Your role will be instrumental in providing strategic leadership for...

  • Head of Delivery

    1 month ago

    Winsford, Cheshire, United Kingdom Hilton Food Group Full time

    Evolve 4 are looking for Head of Delivery to join us reporting directly to MD. This is an exciting opportunity to operate within a rapidly growing business with huge potential for advancement for the right person, and will suit someone who thrives in a friendly, non-hierarchical, and high- performance position. The purpose of this role is to set up a...

  • Head Of Service Delivery

    2 weeks ago

    Northwich, Cheshire, United Kingdom Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery...

  • Information Technology Delivery Manager

    1 week ago

    Cheshire West & Chester, Cheshire, United Kingdom Change Specialists Full time

    Are you established Delivery Manager (IT Software) who can demonstrate a proven track record leading the successful delivery of a range of software development projects? If so, this could be your next challenge. Key skills you will need to demonstrate to be successful: Proven success in project delivery within IT software development (.NET framework) ...

  • Information Technology Delivery Manager

    1 week ago

    Cheshire West & Chester, Cheshire, United Kingdom Change Specialists Full time

    Are you established Delivery Manager (IT Software) who can demonstrate a proven track record leading the successful delivery of a range of software development projects? If so, this could be your next challenge. Key skills you will need to demonstrate to be successful: Proven success in project delivery within IT software development (.NET framework) ...

  • Human Resources

    1 week ago

    Northwich, Cheshire, United Kingdom H9 HR & Professional Services Full time

    H9 Human Resources are partnering with a fantastic organisation with a great HR team to hire for a HR Business Partner for a 15 month FTC Maternity Cover, Part-time hours. HR Business Partner 15 month FTC Part-time - 24-30 hours per week (3-4 days) £Hybrid - average 1 day pw in the office This is a key role in the business, acting as a true business...