Applications Support Lead

22 hours ago


Newcastle upon Tyne, United Kingdom R&D Partners Full time

Drive diagnostic excellence by supporting labs and empowering scientists to deliver life-saving results.

R&D Partners is seeking a Laboratory Support Coordinator to join a dynamic team in the Newcastle Region, UK. This is a fully onsite role offering an excellent opportunity for an experienced biomedical scientist or application support scientist to provide technical service cover and customer support for pathology laboratory solutions.

Provide laboratory scientist training and troubleshooting support.
Deliver effective customer support and coordinate issue resolution onsite.
Attend customer review meetings and build strong customer relationships.
Support the implementation of installation projects, system modifications, and troubleshooting investigations.


In-depth understanding of the medical diagnostics industry with experience in hospital laboratories or diagnostics solution providers.
Strong customer service skills with a focus on exceeding customer expectations.
Willingness to travel extensively as required.
Commitment to maintaining technical knowledge and building strong customer relationships.


For more information, please contact Grant Van Schalkwyk.



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