Senior E-Commerce Insight Analyst

Contract type: Permanent Location: Hatfield (Hybrid working – 3 days in the office) Working hours per week: 40 hours Level: Senior Application Closing Date: Wednesday 17th December 2025 About Us Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com . Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service. About The Team And The Role Retail insight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping though to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight. We therefore run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more. The Senior E-Commerce Insight Analyst role will be dedicated to understanding how customers interact with our website and apps. They will answer questions such as: Is our search algorithm working as effectively as possible? How do customers react to onsite events and content? How do customers use our app and how can we improve it? How can we make it easier for customers to shop with us? How can we increase the effectiveness of our site through personalisation? The role will involve extracting, manipulating and analysing data to make critical recommendations. We use data sourced from Google Analytics in BigQuery. What You’ll Do Interrogating internal databases to provide recommendations to the E-commerce team and Ocado Retail’s senior leadership. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of the E-commerce team’s strategy. Visualising data and presenting insight and recommendations in a concise manner with presentations tailored to the technical level of the audience. Build good relationships with key stakeholders to understand and deliver to their priorities. Develop and maintain reports and tools to enable self-serving of data among stakeholders. Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently. Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long term priorities to have the greatest impact. Act as a subject matter expert with other Insight teams when projects overlap with other business areas. Supporting junior team members, including quality control of code & recommendations and mentoring with stakeholder management & project scoping. Who You Are Essential: Experience working with databases or large volumes of data Experience in visualising and presenting analytics driven recommendations to wide ranging audiences Proven experience of data mining using SQL Ability to drive projects forward and deliver to plan The ability to communicate and influence at all levels Excellent Excel skills Numerate or Technical Degree (2:1 and above) Mathematics A Level (or equivalent) Grade A or above Preferred: Experience in a retail, e-commerce, or FMCG consumer-facing business Experience with data visualisation software such as Tableau Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML) Experience of R or Python What’s In It For You By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer: Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office. Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. Our Hiring Process Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process. Your Application and AI In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us. Everyone’s welcome We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.