Global O2C Quality and Analytics Manager

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 
Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
This role is based in our Colchester office.
The role is responsible for driving operational excellence across global GBS O2C operations through data-driven performance management. This role will focus on developing quality frameworks, optimising team efficiency, and leveraging analytics to continuously improve performance across the organisation. The ideal candidate will combine strong analytical capabilities with expertise in transforming performance data into actionable strategies that enhance team effectiveness.
The successful candidate will be responsible for producing comprehensive global reporting that provides visibility across all operational areas, ensuring consistent data collection and standardised metrics across international teams. A key aspect of this role involves deep analysis of performance reports to identify trends, patterns, and opportunities for improvement, then translating these insights into clear, prioritised action plans that drive measurable business outcomes.
The role will work closely with stakeholders to establish robust reporting frameworks that support strategic decision-making, while developing analytical methodologies that enable proactive identification of performance gaps and optimisation opportunities. The role requires exceptional skills in data interpretation and the ability to present complex analytical findings in accessible formats that facilitate swift implementation of improvement initiatives across global operations.
Performance Quality Management
~ Build and streamline operational reporting for global O2C (e.g. monthly collections and unallocated cash data books; Quarterly Performance Review packs; Support the development and help implement comprehensive quality assurance frameworks and standards for team performance
~ Maintain and develop key performance indicators (KPIs) that align with organizational objectives
~ Implement quality control processes that balance efficiency with excellence
~ Create and socialise best practices for consistent quality delivery across departments

Design and implement process improvements that enhance team output while maintaining quality
Performance Data Analytics
Establish robust systems for capturing meaningful performance metrics across teams to meet global KPI’s.
Work with Enterprise Analytics team to support the development of dashboards and visualisation tools that provide real-time insights into team performance
Perform trend analysis to identify patterns in performance fluctuations
Conduct comparative analysis between the global teams to identify success factors and improvement opportunities
Generate predictive models to forecast performance outcomes based on historical data
Lead cross-functional data-driven initiatives to address systemic performance challenges
Coach team leaders on interpreting performance data and implementing improvement strategies
Lead structured performance governance sessions with key stakeholders to ensure organisational accountability and continuous improvement. This encompasses the development and delivery of comprehensive monthly and quarterly performance review packages that systematically evaluate captured data, identify operational strengths and areas for enhancement, and establish strategic action plans with defined ownership and timelines for implementation.
Stakeholder Management
Translate complex performance data into clear, actionable insights for various stakeholders
Produce regular performance reports for executive leadership
Collaborate with Team Leaders to align performance metrics with talent development initiatives
Partner with operations leaders to implement performance improvement strategies
Communicate performance trends and recommendations across the organisation
Performance Indicators
Improvement in team quality metrics and performance outcomes
Implementation of successful efficiency initiatives
Accuracy and usefulness of performance analytics
Stakeholder satisfaction with performance insights and recommendations
Development of sustainable performance measurement systems
Relevant experience in performance management, quality assurance, or business analytics
Experience is using an ERP system (Preferably SAP and or Oracle)
Advanced Excel skills including advanced formulae and Power Queries
Experience with using Power-Bi.
Demonstrated expertise in performance measurement methodologies and quality frameworks
Strong proficiency in data analysis tools and performance management software (e.g. Excellent analytical skills with ability to translate data into actionable recommendations
Experience with workforce management systems and performance tracking tools
Experience in organizational development or change management
Experience with business intelligence platforms (Power-BI / Alteryx)
Understanding of behavioural analytics and performance psychology
Detail-oriented with commitment to data accuracy and integrity
Ethical approach to handling sensitive performance data

That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) A flexible range of personal benefits to choose from, plus company funded private medical cover
Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job  here .