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Client Enablement Manager
5 months ago
Are you excited about AI tools used for medical writing? TriloDocs is an AI tool that generates an initial draft of a Clinical Study Report that accurately reflects the source material (protocol, statistical analysis plan, data tables and figures). The tool not only creates formatted tables and figures but also meaningful text around them, highlighting clinically relevant findings with no risk of hallucinations or ‘making things up’. The medical writer and the clinical team have a first draft to discuss in a matter of days instead of weeks. The tool is unique – created using over 100 years of medical writing experience. TriloDocs is created by medical writers for medical writers.
This is a full-time hybrid role for a Client Enablement Manager.
You will be responsible for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service.
This hybrid position is based in London, UK .
Qualifications:
- Medical writing knowledge and experience (Ideally phase 3 comparative studies - CSRs)
- Customer Satisfaction, relationship building, and customer service skills
- Analytical Skills for interpreting data, feedback and translating those insights
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in a related field such as science, business or marketing
Key Responsibilities:
- Develop and execute comprehensive training programs for end-users to ensure they effectively utilise the AI product.
- Conduct training sessions, both onsite and remote, tailored to the specific needs and skill levels of clients.
- Collaborate with the product development team to understand new features and updates, and incorporate them into training materials.
- Provide ongoing support and guidance to clients, addressing any questions or issues related to product usage.
- Gather feedback from clients regarding training effectiveness and product usability, and use this feedback to continuously improve training programs.
- Serve as a subject matter expert on the AI product, staying up-to-date on industry trends and best practices.
- Build strong relationships with clients, acting as a trusted advisor and advocate for their success.
- Monitor client usage and adoption metrics, identifying opportunities for upselling or expansion of services.
Profile:
- Strong analytical skills, attention to detail, as well as hands-on mentality
- Very good knowledge of MS-Office (Excel, PowerPoint), and CRMs (like HubSpot)
- Delivery mindset and you achieve goals in a dynamic environment
- Experience in the internet, software, or the startup industry
- You are fluent in English
