Development QA Lead

1 day ago

Cardiff, United Kingdom Bridewell Full time

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.    Bridewell's Managed Security Services (MSS) division is seeking a highly skilled and proactive Quality Assurance and Development Lead to join our Security Operations Centre (SOC). This pivotal role will drive quality, consistency, and innovation across operational processes, ensuring our analysts deliver exceptional outcomes for our customers. Combining deep technical expertise with a creative mindset, you will design frameworks, labs, and training programmes that elevate team performance and operational excellence.
This is your opportunity to shape the future of SOC operations by embedding quality at the heart of everything we do. Quality Framework Development: 
~ Establish and maintain a robust AQL-aligned quality framework for SOC and IR ticket management. 

~ Define and track KPIs aligned to quality management objectives. 

Training & Development: 
Analyst revision and spot-check testing 

~ Technical development pathways 

~ Develop and deliver in-person technical trainings in areas such as triage, analysis, containment, eradication, Bridewell process specific training.

~ Process & Playbook Management: 
~ Feedback and drive update incident response playbooks and alert guides to improve quality and operational outcomes. 

~ Recommend and implement automation opportunities to enrich and enhance quality. 

Gather feedback from customers and internal teams to shape quality initiatives, training materials, and frameworks. 

Strong SIEM experience (such as Microsoft Sentinel, Splunk or Chronicle). 

~ Self-starter with a creative mindset. 

~ Passion for quality, process improvement, and team development. 

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

~ Competitive Salary
~25 Days Holiday - Plus buy and sell options
~ Flexible Working (around core office hours)
~ Profit Share Scheme
~ Company Pension
~ Dedicated Training Budget
~ Life Assurance
~ Cycle to Work Scheme
~ Electric Vehicle Scheme
~ Private Healthcare (incl. Gym discounts)
~ Vision Care
~ Birthday off (After 1 year)

One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.
Bridewell values diversity in the workplace and is a fair and equal opportunity employer.

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