IT System Analyst

2 weeks ago

United Kingdom RP International Full time €45,000 - €55,000

Job Title: IT Systems Analyst Salary: £45-55k
Gibraltar / Remotely

RP International are currently partnered with a leading Telecoms provider in Gibraltar who are seeking an IT Systems Analyst. In this role you will be a subject matter expert in all technology, infrastructure, software and functions underpinning Communication Service Provider (CSP) Business Support Systems (BSS).

Reporting and tracking bugs, issues, and enhancement requests related to our Customer Relationship Management (CRM) platform.
Collaborating with CRM suppliers to resolve software defects and improve system functionality.
Deploying hotfixes and new releases using standard ITIL and ISO frameworks.
Assisting frontline customer care teams with CRM-related issues, troubleshooting problems, and providing timely solutions.

Troubleshooting provisioning issues by understanding the underlying network functions and dependencies.
Collaborating with network operations teams to optimize provisioning processes and maintain service quality.
Product and service configuration:
Understanding the product structure and relationships within BSS (CRM), including bundling and dependencies.
Collaborating with business analysts, product managers and marketing teams to accurately translate product specifications into BSS (CRM) configurations.
Performing regular audits to ensure the alignment of configurations with the evolving product and service portfolio.
Supporting product owners with product-related inquiries, troubleshooting, and updates within the BSS (CRM).
Providing training to relevant teams on how to effectively use and present newly configured products and services to customers.

Billing, charging & rating operations:
Responsible for conducting billing and charging related operations.
Investigating billing discrepancies, rectifying errors, and ensuring timely resolution.
Collaborating with billing and finance teams to validate and reconcile customer invoices.
Identifying opportunities to optimise billing processes and reduce billing errors.
Understanding and supporting the mediation functionality, responsible for collecting, transforming, and processing network usage data.
Collaborating with mediation system vendors to troubleshoot and resolve issues related to data collection, transformation, and aggregation.
Ensuring the accuracy and integrity of data ingested into the mediation system.
Implementing improvements to mediation workflows and data processing for efficiency and accuracy.
Monitoring the performance and reliability of the mediation system, addressing any anomalies or bottlenecks.
Working closely with data analysts to ensure timely access to accurate usage data for reporting and billing purposes.
Providing guidance and support to internal teams regarding the use of mediation system data for analytics and reporting.
Systems performance monitoring:
Monitoring the performance and stability of the BSS & OSS ecosystem.
Proactively identifying performance bottlenecks and implementing solutions to enhance system efficiency.
Conducting regular system health checks and generating performance reports.

User Support and Training:
Conducting training sessions to ensure end-users understand and effectively utilize BSS tools and features.

Maintaining comprehensive documentation related to BSS systems, including system configurations, procedures, and troubleshooting guides.

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