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IT Systems Analyst

4 months ago

United Kingdom RP International Full time

Job Title: IT Systems Analyst

Salary: £45-55k

Location: Gibraltar / Remotely


RP International are currently partnered with a leading Telecoms provider in Gibraltar who are seeking an IT Systems Analyst. In this role you will be a subject matter expert in all technology, infrastructure, software and functions underpinning Communication Service Provider (CSP) Business Support Systems (BSS).


Scope and Remit


BSS operations:

  • Reporting and tracking bugs, issues, and enhancement requests related to our Customer Relationship Management (CRM) platform.
  • Collaborating with CRM suppliers to resolve software defects and improve system functionality.
  • Deploying hotfixes and new releases using standard ITIL and ISO frameworks.
  • Assisting frontline customer care teams with CRM-related issues, troubleshooting problems, and providing timely solutions.


Provisioning, orchestration, and fulfilment operations:

  • Troubleshooting provisioning issues by understanding the underlying network functions and dependencies.
  • Analysing provisioning requests, ensuring accuracy, and resolving provisioning failures promptly.
  • Collaborating with network operations teams to optimize provisioning processes and maintain service quality.
  • Implementing improvements to provisioning workflows for efficiency and reliability.


Product and service configuration:

  • Acquiring in-depth knowledge of the Enterprise product catalogue structure within the BSS system.
  • Configuring new products and services, ensuring accurate representation of offerings.
  • Understanding the product structure and relationships within BSS (CRM), including bundling and dependencies.
  • Proficiently configuring workflows that products and services can trigger, aligning them with customer requirements.
  • Collaborating with business analysts, product managers and marketing teams to accurately translate product specifications into BSS (CRM) configurations.
  • Performing regular audits to ensure the alignment of configurations with the evolving product and service portfolio.
  • Supporting product owners with product-related inquiries, troubleshooting, and updates within the BSS (CRM).
  • Providing training to relevant teams on how to effectively use and present newly configured products and services to customers.


Billing, charging & rating operations:

  • Responsible for conducting billing and charging related operations.
  • Investigating billing discrepancies, rectifying errors, and ensuring timely resolution.
  • Collaborating with billing and finance teams to validate and reconcile customer invoices.
  • Identifying opportunities to optimise billing processes and reduce billing errors.
  • Configuring rating schemas.


Call Detail Record (CDR) and mediation operations:

  • Understanding and supporting the mediation functionality, responsible for collecting, transforming, and processing network usage data.
  • Collaborating with mediation system vendors to troubleshoot and resolve issues related to data collection, transformation, and aggregation.
  • Ensuring the accuracy and integrity of data ingested into the mediation system.
  • Implementing improvements to mediation workflows and data processing for efficiency and accuracy.
  • Monitoring the performance and reliability of the mediation system, addressing any anomalies or bottlenecks.
  • Working closely with data analysts to ensure timely access to accurate usage data for reporting and billing purposes.
  • Providing guidance and support to internal teams regarding the use of mediation system data for analytics and reporting.
  • Understanding of TAP & BCE.


Systems performance monitoring:

  • Monitoring the performance and stability of the BSS & OSS ecosystem.
  • Proactively identifying performance bottlenecks and implementing solutions to enhance system efficiency.
  • Conducting regular system health checks and generating performance reports.


User Support and Training:

  • Providing user support to internal teams and stakeholders using BSS systems.
  • Conducting training sessions to ensure end-users understand and effectively utilize BSS tools and features.


Documentation and Knowledge Sharing:

  • Maintaining comprehensive documentation related to BSS systems, including system configurations, procedures, and troubleshooting guides.
  • Sharing knowledge and best practices within the team and across relevant departments.