Senior Credit Agent

4 weeks ago


Leicester, United Kingdom British Gas Full time

Shift Pattern - This is a permanent role, working 8.45 to 17:00 Monday to Friday.

This role is based in our Leicester office, you must be able to commit to attending the Leicester office a minimum of twice monthly or as needed to fulfil the requirements of the role.

Be proactive, think on your feet, being creative to generate bespoke solutions tailored to the individual customer and account, within the collections policy.
Manage internal relationships and escalations based on debt and business risk.
Have the ability to negotiate and use commercial thinking to balance the right outcomes for both our business and customers.
Ability to understand financial balances to validate debt position to ensure payment and articulate both verbally and in writing.
Strong networking skills to co-ordinate internal teams to fix accounts preventing collection.As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role



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