Senior IT Support Technician

5 days ago

Warrington Cheshire, United Kingdom BES Group Full time

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. With our specialist asset reliability services, we help prevent machinery failures and, as a result, unscheduled (and often very costly) downtime for our customers. We’re all about operational efficiency and our team of highly skilled engineers not only use, but also develop and produce, some of the most sophisticated technology to help keep our customers’ assets doing what they need to do, without any unexpected surprises along the way.
Reporting to the Head of Marine Operations, as a Junior IT Support Technician, you will provide technical support to a global client base who use Mimic Condition Monitoring Software onboard seagoing vessels.
Assist with Software Testing of Mimic product lines
Provide level 1 Software/Hardware support.
Conduct onsite installation of standalone Mimic software products.
Manage data collection, calibrations and minor repairs
Create technical guides for issue to ships staff
Create standalone virtual machines for software testing and support.
Administer the Vivantio service desk.
Assist CM consultants on site with basic engineering tasks including attaching Mimic measurement points, collection of vibration data (this may also require some global travel).
Company Pension Scheme
~ A flexible working approach, the role will be based in our Warrington office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
~ The opportunity for global travel as part of the role
~ Annual salary review
~25 days annual leave plus 8 bank holidays
~ An extra day’s holiday to take on Christmas Eve each year
~ Access to our buy and sell holiday scheme
~ Opportunity for flexible working
~ Electric Vehicle salary sacrifice scheme
~ Discounts and savings via our employee benefits portal
~ Health and wellbeing support via our Employee Assistance Programme
~ Eligibility to gain MOD Security Clearance (essential)
Experience in proficient use of multiple software systems including both internally and externally developed software packages
Knowledge of SQL Server database engines
Knowledge of Microsoft Server and Windows operating systems
Knowledge of network topology
Full, clean UK driving licence
Our focus on diversity, equality and inclusion is here to stay.
What’s more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

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