Dispute Resolution Manager with Immediate Start

5 days ago


Burgess Hill, United Kingdom American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


Senior Manager – Digital Product Management (Developer Productivity Analytics) 
The Senior Manager – Digital Product Management will lead the strategic vision, development, and implementation of cutting-edge Developer Productivity analytics solutions, focusing on empowering leaders and engineering teams with actionable insights into developer productivity across all phases of the Software Development Lifecycle (SDLC). This role requires deep partnership with various technology teams and systems of record like Jira, Rally, GitHub, SonarQube, XLR, and ServiceNow. The successful candidate will develop a comprehensive product strategy to support data-driven business decision-making, drive productivity improvements, and foster developers' well-being. 
Drive the execution of all product lifecycle processes, including market research, competitive analysis, planning, positioning, roadmap development, requirements definition, and product launch for Developer Productivity analytics solutions. 
Create detailed product strategy documents outlining business cases, high-level use cases, technical requirements, and projected ROI. 

~ Product Development & Delivery Leadership: 

o Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, collaborating closely with  multiple stakeholders on requirements grooming, design, architecture, and prioritization across multiple scrum teams. 
o Partner with engineers, tech leads, scrum masters, and architects to define and prioritize capabilities and features for continuous release in an Agile environment. 
o Own and meticulously maintain the product roadmap, defining short-term and long-term product enhancements. 


~ Performance and Operations Management: 

o Identify and proactively manage program blocking issues, providing effective escalation management, anticipating and making informed tradeoffs, and balancing business needs with technical or operational constraints. 
o Monitor and evaluate product performance, utilizing data to identify areas for improvement and drive continuous iteration. 

~ o Facilitate the development of Conversational BI solutions across the organization, enabling intuitive access to insights. 
o Actively engage with the developer community and internal users to gather feedback and inform product development. 
Educational Foundation: 

o A Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, Information Technology, Engineering, or a related quantitative field. 

~ Experience in Data-Driven Product Management: 

o Proven experience in product management, with a demonstrable focus on data analytics, business intelligence, or developer tools. 
o A proven track record of successfully leading and scaling data product initiatives at an enterprise or line of business level, delivering tangible impact. 
o Experience in designing, developing, and implementing complex data products and analytics solutions, preferably within a developer-centric environment. 
o Demonstrated expertise in translating complex data insights into strategic business recommendations and driving measurable business results. 
o Experience with reporting frameworks, data visualization tools, and dashboards relevant to developer productivity metrics. Prior experience building and scaling developer productivity solutions is preferred. 
Rally, Jira, GitHub, SonarQube, Jenkins, GitHub Actions (GHA), XLR, and ServiceNow. Ability to analyze complex data, identify root causes, design innovative solutions, and articulate a clear product vision aligned with business goals. 
Leadership and Team Management: Excellent leadership and team management skills, with experience in leading cross-functional teams (including engineers, designers, and data analysts) through the product lifecycle. 
Communication and Collaboration: Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate complex data concepts to technical and non-technical stakeholders at all levels. 
Agile Development Methodologies: Solid understanding and practical experience with Agile and Scrum methodologies.  Indeed notes that certifications like Professional Scrum Master I are relevant for product managers furthering their skills in Scrum methods.

Product Management Certifications like Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) can be beneficial. Certified Product Manager (CPM) credentials can also be advantageous. 
Experience with programming languages commonly used in data analysis and familiarity with data warehousing solutions. 
User Experience (UX) Principles: Experience with user-centered design, usability testing, and UX research to ensure the analytics solutions are intuitive and valuable to leadership. 
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Career development and training opportunities


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