Customer Service

4 weeks ago


Glasgow, United Kingdom Trespass Full time

Customer Support Administrator (3-Month FTC) Role Profile
Reports to: Customer Experience Manager
Location: Glasgow, office based
Contract: 3-month fixed term contract
Due to the continued growth across both domestic and international e-commerce channels and to provide support through peak trading period, we’re seeking to strengthen our team with the introduction of additional Customer Support Administrators to work with us on a 3-month fixed term contract basis. 


Experience of working in a customer service role
Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
Experience in recording of all customer interactions, meeting pre-set Quality targets
Manage end to end customer experiences
Strong analytical skills with experience of MS Excel and content management systems
Can do attitude with a flexible approach to the role
Multiple language skills will be treated as an advantage. 
 
 
Delivery of excellent customer service on every call
First point of contact for customer escalations and complaints
Order processing and administration


Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee
Full access to our fantastic Employee Assistance Programme and much more



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