Customer Service

2 weeks ago


Glasgow, United Kingdom KURA Full time

**Job Overview**

**Duties**
- Maintain accurate records of customer interactions and transactions through effective data entry practices.
- Demonstrate excellent phone etiquette while engaging with customers to resolve issues or provide information.
- Identify opportunities for upselling products or services based on customer needs and preferences.
- Collaborate with team members to enhance the overall customer experience and address any challenges that arise.
- Conduct follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.
- Utilise strong analysis skills to assess customer feedback and implement necessary changes to improve service delivery.

**Requirements**:

- Proven experience in a customer service role is preferred but not essential.
- Strong communication skills in both English and Spanish; additional languages are a plus.
- Proficiency in data entry with attention to detail is crucial.
- Excellent phone etiquette and interpersonal skills are required for effective customer interaction.
- Ability to analyse customer needs and provide tailored solutions effectively.
- A positive attitude, patience, and a willingness to learn are essential traits for success in this role. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you

Pay: £12.21-£19.29 per hour

**Benefits**:

- Work from home

Work Location: In person



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