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Sales Associate- Malone Souliers- Harrods Shoe Heaven
5 months ago
Department: Retail
Reports to: Store Manager
Location: Harrods Shoe Heaven
Job title: Sales Associate
* Please send all applications to: retailcareers@malonesouliers.com*
Our Values:
• Honouring traditional principles of craftsmanship, we embrace bold and brave designs to reimagine what it means to be ‘classic’ in this ever-changing world.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• Every day the energy, creativity and passion of Malone Souliers permeates through our business.
• We believe in making people smile.
Purpose:
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
Sales generation and target focus
• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Achieve and exceed personal objectives/KPI’s as set by Store Management.
• Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
Client experience and relationship building
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Operational excellence:
• Prepare and maintain stock on the sales floor, following Malone Souliers visual guidelines and standards.
• Assist with regular stock takes.
• Handling cash, using tills and Point of Sale (POS) equipment.
• Be responsible of daily procedures, start and end of the day.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.
Skills and Experience Required:
• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Solution focused: Thinking of answers and solutions to problems.
• Ambassador: Representing Malone Souliers products and values with passion.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
Skills and Experience Desired:
• Additional languages.
Our Benefits:
• Competitive salary
4 free pairs of Ambassador Shoes per season.
• Seasonal Uniform allowance.
• Personal discount within Malone Souliers and Host Store (Harrods).
• 30 days holiday with an additional day off for your birthday, plus bank holidays.
• Pension Contribution after passing the probation period.
• Option to opt-in with our Private Medical Insurance after 3 months of continuous employment with the company.
