Service Management Team Manager
3 days ago
Part Time
Permanent Contract - 14.25 Hours per week
£38,000 per annnum (Full time), pro rata actual salary up to £14,734.69 per annum + Bonus + Pension + 6.6 Weeks Holiday
Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
Oversee safety, security & compliance routines across the store through your shift lead team.
Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
You have strong emotional intelligence and thrive in influencing others.
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
Award-winning pension scheme
Company Bonus Scheme
6.6 weeks holiday
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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