Technical Support

3 weeks ago

Welwyn Hatfield Hertfordshire, United Kingdom SRS Group Holdings Ltd Full time

Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role? SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope. Principal Duties include:

  • Answering incoming Technical Queries received by phone or email for all UK revenue streams.
  • Provide technical support/advice to the Customer Services department
  • Provide technical support/advice to the External Sales & Specification team
  • Assist with the development of our eCommerce platform where required.
  • Ensure the Technical Portal is kept up to date and allocation of requests is issued to the Site Technicians in a timely manner.
  • Assist/conduct practical internal product testing
  • Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
  • Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
  • Contribute to keeping an up-to-date technical library
  • Assisting in any other ad hoc duties required when they arise
  • Work as a collective unit covering absence and supporting others
  • Keep equipment infinity log & ensure calibration requirements/dates are adhered to.
Core Competencies
  • Relevant qualifications and experience for the role.
  • Technical appreciation for product and application within construction
  • Strong interpersonal skills both oral and written
  • Demonstrates strong initiative and energy to succeed and deliver
  • Understands the need for change and embraces it with positive energy
  • Capable of using numerous computer packages including Microsoft Office
  • An eye for detail encourages change within the department.
  • Appreciation and understanding of CAD software would be an advantage, but not a requirement.
Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program. Location: Hertfordshire – Office Based Salary: Negotiable Dependent on Experience Benefits 26 days holiday per year, plus 8 statutory bank holidays Group pension plan Group health care cash plan scheme Group profit share Continued training and development Free car parking

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