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Software Technical Support

4 months ago

Welwyn Hatfield Hertfordshire, United Kingdom SRS Group Holdings Ltd Full time

SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope.
Answering incoming Technical Queries received by phone or email for all UK revenue streams.
Provide technical support/advice to the Customer Services department
Provide technical support/advice to the External Sales & Specification team
Assist/conduct practical internal product testing
Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
Assisting in any other ad hoc duties required when they arise
Work as a collective unit covering absence and supporting others
Capable of using numerous computer packages including Microsoft Office
Appreciation and understanding of CAD software would be an advantage, but not a requirement.
Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program.
Hertfordshire - Office Based
Benefits 26 days holiday per year, plus 8 statutory bank holidays
Group pension plan
Group health care cash plan scheme
Continued training and development
Free car parking