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Service Development
4 months ago
Do you want to work to safeguard health in a globalized world and help to protect people's health when working, travelling, living or undergoing medical treatment abroad? As the German Liaison Office for Health Insurance Abroad (DVKA), we provide the necessary framework for these issues. As an international link between the social insurance systems, we provide comprehensive services within the framework of EU and agreement regulations with over 50 countries. This is why we are part of the National Association of Statutory Health Insurance Funds and see ourselves as a service provider and reliable partner for health insurance funds, their policyholders and associations, other social insurance institutions and internationally active institutions.
For the International Information Processing sub-department, we are looking for several full-time, permanent positions as soon as possible
Clerk (f/m/d) NAE Service Desk
You will support and resolve incoming inquiries (faults and service requests) within the framework of the EU-wide electronic message and data exchange (EESSI), in cooperation with the responsible departments, service providers, member funds and foreign liaison offices.
You support users in submitting error tickets and forward tickets to other service desks if necessary.
Successfully completed IT systems or commercial training, or equivalent knowledge, skills and experience.
Practical experience or sound knowledge in the field of digitization and electronic data exchange procedures is desirable.
You have a very good command of German (language level C2) and a good command of English (at least language level B2).
Basic knowledge of the structures and social security institutions in Germany is helpful.
You have a high level of goal and service orientation paired with a strong willingness to cooperate and the ability to actively communicate in German and English.
a regular standard working week of 39 hours, flexible working hours as part of a flexitime scheme and the possibility of pro rata mobile working as well as 30 days' vacation per year,
attractive remuneration in line with your qualifications and requirements according to our company pay scale with 13 monthly salaries and an attractive company pension scheme as well as the opportunity to use a working time account,
an allowance for the Deutschlandticket,
individual professional and task-related training and further education opportunities as well as personal development opportunities,
excellent work-life balance and a wide range of health services.
The positions can also be filled on a part-time basis. General information about the DVKA can be found online at and about the National Association of Statutory Health Insurance Funds at Our contact persons will be happy to answer any further questions you may have:
our online form on the homepage.
By submitting an application, you consent to the storage of your personal data (even after the end of the application process) so that contact can be made for professional purposes. Please inform yourself about our data protection regulations on our homepage.
