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Housing Officer

4 months ago

Wembley Greater London, United Kingdom Liquid Full time €25

We are recruiting for an exciting opportunity for a Housing Officer to work for an excellent organisation based in Wembley on a temporary to permanent basis. This role is paying £25.00p/h PAYE and requires you in office / on patch / remote. Your responsibilities will include: Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations. Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework. Deliver a comprehensive lettings service which leaves customers feeling satisfied with Housing Management from day one. Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews. Post inspect communal maintenance repairs and undertake follow up actions as required. Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies. Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council. Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility. Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability. Provide support to vulnerable customers in line with housing policy. Attend and present at court cases and evictions; ensure the council's interests are protected. If this is of interest to you, please apply today