Housing Officer-Hybrid Working

1 month ago

Manchester, United Kingdom Great Places Full time

Graduate Housing Officer
Full Time
Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
What youll be doing, over time and with training and the supervision of experienced colleagues
Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled
Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate
Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.
Providing project management support for a range of regional and corporate projects
Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong
Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
Working 35 hours per week and having a flexible approach to work
GCSE maths and English or equivalent at grade C/4 or above
A clean UK driving licence and access to a car would be desirable
Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop
Commitment to completing all parts of the training programme
Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

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