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Customer Experience Director

4 months ago

Cardiff, United Kingdom Admiral Group Plc Full time

Due to internal advancement, we are looking for two initiative-taking and enthusiastic Marketing Executives to join the ECRM Marketing team, focused on supporting Customer Engagement throughout the entire customer journey.
You will be working as part of the ECRM (Electronic Customer Relationship Management) team in our award-winning Marketing department. Our team purpose is to engage customers with a range of direct marketing campaigns to drive cross-sell, improve retention and customer satisfaction, and promote digital adoption across Admiral’s expanding portfolio of products.
Our focus is on email marketing, while also testing new initiatives for channels such as SMS, push notification and Direct Mail, finding the right channel mix for the individual customer journey. This role will be a fantastic opportunity for someone who is interested in improving our customer experience and has a passion for communicating with customers in an easy to digest way, while also having a keen interest in technology and data.
As Marketing Executive in ECRM you will:
Plan, implement and optimise marketing campaigns to engage our existing customers
Monitor performance against target, pro-actively make suggestions to adjust activity when required
Work with Marketing Campaign Manager, Product Marketing teams, Customer Insight teams and Product owners to develop campaign plans to achieve business objectives
End-to-end campaign delivery, including planning, practical implementation, writing/sourcing copy and consulting with design teams
Ensure quality of campaigns are maintained through thorough testing and quality assurance
Work with regulatory advice, data protection and legal teams, both in EUI and Admiral Group, to ensure campaigns meet FCA, data privacy and ASA requirements
Drive performance against target, reporting on at product and campaign level and proactively make recommendations to improve performance
Interest in email marketing, multi-channel marketing and digital communications
Critical thinking with a data driven approach
Process and technical aptitude are essential, as this is a specialized digital role within Marketing
Experience in email marketing, using Adobe Campaign (or similar email service provider platform) desirable, but not essential
HTML, JavaScript, CSS, and workflow building experience is a bonus, but not essential
Experience creating presentations and utilising excel for data analysis
You will be required to come to the office 1-2 days per week (or more if you prefer)
Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
Salary, Benefits, and Work-Life Balance
We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.