Sr. Support Engineer

3 weeks ago

London, United Kingdom The Subway HR Team Full time

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.


Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Technology team as a Sr. Support Engineer based in London. The Sr. Support Engineer will primarily support global and regional applications in Europe by helping triage any issues in production and then coordinating the support and development activities across multiple cross-discipline teams in the Subway ecosystem, mostly focusing on the Digital domain. They will also collaborate with the Architecture teams to direct detailed solution implementations on large-scale projects and ensure solution alignment with development teams across the enterprise. The Sr. Support Engineer will partner with product owners and project managers to align on scope, requirements, and schedule for overall delivery for any new features released in global applications as well as regional applications.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

  • Troubleshoot any production issues with global/regional applications in the region and then involve the appropriate support and development teams as needed.
  • Drive for results on the overall project delivery by continually coordinating across application development teams to ensure aligned technical solution for a high-quality, high performance & resiliency, and supportable product.
  • Align with Product Owner and Stakeholders on scope and requirements for large scale projects.
  • Drive detailed technical discovery across cross-discipline team to identify requirements gaps upfront in the project lifecycle.
  • Collaborate with Enterprise Architecture and Solution Architecture to ensure clarity of solution across the cross-discipline development teams.
  • Continually address issues and risks in the implementation of the solution that arise during a project lifecycle.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or related field required.
  • 8+ years’ experience developing production software.
  • 5+ years leading software development teams.
  • Hands-on experience in architecting, solutioning, delivery, coding, maintenance, and security of enterprise technology solution with custom and vendor packaged solutions.
  • Experience in a technical delivery lead role successfully driving the large-scale complex applications.
  • Knowledge of B2B and B2C e-Commerce implementations.
  • Ability to support large-scale software engineering projects throughout the full software development life cycle.
  • Experience using modern software engineering and product development approaches including Agile, CI/CD, DevOps, Cloud (AWS primarily and/or Azure) etc.
  • Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

What do we Offer?

  • Competitive Bonus
  • Tuition Reimbursement
  • Company Holidays
  • Employee Resource Groups
  • Volunteering time
  • And Many More…..

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

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