Customer Support Engineer

3 weeks ago


South Cambridgeshire Cambridgeshire, United Kingdom Polytec Personnel Ltd Full time

Location: North Cambridge (CB25) Duration: Permanent Hours: 8am until 4:30pm (Monday to Friday) Salary: £38,000 to £48,000 Job Reference: 35157 Polytec are looking for a Customer Support Engineer to join the technical support team of our client based just north of Cambridge. Traveling may be required for this role so you will need to have a full UK driving licence with own transport. Responsibilities:

  • Receive customer calls and emails, ensuring they are logged appropriately
  • Provide high quality technical support across the whole range of company products
  • Write customer-facing documentation (application notes, FAQs)
  • Provide product training both on and off site
  • Maintenance of internal equipment, systems, and processes
Requirements:
  • Degree level education in an engineering or communications subject
  • Excellent written and verbal communication skills
  • Experience in a customer support desk role in a commercial/B2B environment through working within a high-tech product development organisation
  • Experience working with digital radio communication networks and associated technologies
  • Eligibility for UK SC
  • Highly proficient in MS Office
  • Full UK driving licence with own transport
Please contact us as soon as possible for more details or apply below

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