Operational Excellence Lead

2 weeks ago

City of London Greater London, United Kingdom Aspen Insurance Group Full time

Introduction : Aspen is a leading, diversified non-life specialty insurance and reinsurance company. It responds thoughtfully and creatively to find the best outcomes for their clients and business partners through carefully tailored solutions. It believes the way it works is as just as important as the work it does. It is guided by its core values of respect, honesty, trust and professionalism.

The candidate we seek:

You are either currently working in the Insurance Sector here in UK or offer a track record of working this industry over a number of years, so fully conversant with the internal workings and operations. You also offer knowledge of Underwriting (non-life) from an operational perspective so able to effectively converse with Underwriters. Finally, and as importantly, you must offer experience of creating from scratch, brand-new Centre's of Operational Excellence for insurance firms.

Please note this is a contract position of 6 months.

Role: The successful candidate will play a pivotal role in driving organizational efficiency, effectiveness and quality by establishing and championing an “Aspen Way” operational excellence framework including a set of best practices and standards. The role will foster a culture of operational excellence within end-to-end operations. This role will support across the organization in developing local pockets of expertise that deliver business benefit through identifying and delivering standardization, optimization and automation initiatives, whilst mitigating operational risk. In addition to developing the framework for the way of working, this role is hands-on in delivering its own portfolio of initiatives.

Key Responsibilities:

Strategy and Planning

  • Develop, embed, and educate Operational Excellence principles, supporting the development of a continuous improvement culture within the organization.
  • Create and implement a standardized approach to process management and governance. Build an Operational Excellence capability across the organization based on a single practice model and build and maintain a continual improvement program that measures and improves process efficiency and process maturity using standardized models e.g., Six Sigma, Lean etc.
  • Ensure the model is aligned to the maturity of the organization, using pragmatism to flex industry standards with organizational appetite and culture; recognizing this will develop over time.
  • Support and direct Service Owners in identifying process excellence opportunities and perform analysis to identify value-add / non-value-add activities and wastage to deliver cost and service improvements.
  • Develop and implement a process ownership model.
  • Maintain a portfolio view of activities and identify synergy opportunities.
  • Business owner for process management platforms including a process certification regime that ensures maintenance of accurate process documentation and supports a document once multi-use strategy for all initiatives.

Policy, Process and Procedures

  • Administer the Process taxonomy.
  • Build and implement a Process certification regime.
  • Ensure and validate process controls, aligned to Aspen’s risk appetite.
  • Drive a standard of process documentation across service operations to support BCP/resiliency.

Environmental Awareness/Customer Focus

  • Identify and monitor the delivery of quantifiable benefits.
  • Work with Service Owners to identify service design opportunities targeting improvement and cost benefit delivery through the optimization of low-cost location resource.
  • Ensure, through influence and governance that both Service Owners and the Supplier are supported in optimizing service outcomes. Use influence and bring credibility through expertise and experience both within Aspen, the Business and Third Parties
  • Maintain a network of relationships to give access to market insights and latest innovations.

Technical Performance

Support the Group COO in the delivery of the strategic service management agenda, driving operational and process excellence across partners and throughout the organization.

Skills and Experience:

  • Utilization of process management methodology such as Lean, Six Sigma etc.
  • Experience driving and enabling operational and process excellence diagnosing root cause of process breakdowns.
  • MUST offer track record of working in the Insurance Industry (preferably Underwriting or in the non-life) sector.
  • Proven experience of creating from scratch brand new operational centers of excellence.
  • Strong interpersonal and communication skills to build relationships and trust at all levels with internal customers.
  • A consultative approach to working across a global organization.
  • Analytical mindset, but also creativity to seek, encourage and find non-traditional approaches.
  • Ability to persuade, influence and negotiate both directly and indirectly.
  • Ability to analyze and use data for decision making.
  • Able to communicate effectively orally and in writing.
  • Able to produce detailed reports at various levels.
  • Strategic and innovative thinker
  • Strong reasoning capabilities-creative and lateral thinking, with strong problem-solving skills

Please note all candidates must be eligible to work in the UK full time.

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