IT Support Engineer
3 weeks ago
Due to the location of the company's data centre; Relocation is NOT an option
** Candidates requiring relocation and/or visa sponsorship CANNOT be considered **
Technical Support (Linux / cPanel / Hosting)
Business: Web Hosting
Contract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsite
Assisting clients with level 1 & 2 support requests via email/help desk, telephone in relation to services provided.
Assessing and responding to alerts from our internal monitoring system.
Troubleshooting client or server issues, log file analysis, etc.
Experience of working in a root Linux environment via command line.
Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management
Experience of cPanel software at a root/command line level.
Scripting knowledge (PHP, Perl, Bash/Shell, etc).
Knowledge of TCP/IP, networking, etc.
Apply today with CV or LinkedIn profile for immediate review.
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