Media and Operations Executive

About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.
OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.
Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.
By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.
The Operations Director is the central steward of workflow, governance, and delivery excellence for MGM International’s media operations. This role ensures that the global model defined by OpenDoor is embedded, adopted, and scaled across regions, translating global guidance into clear operating practices that local teams can reliably execute.
Operating from the London hub, the Operations Director manages campaign coordination across all participating markets, ensuring clarity of expectations, accuracy of deliverables, and predictability of execution across a slate where multiple releases overlap. The role oversees the full operational lifecycle, from intake and briefing through planning workflows, cross-functional handoffs, activation readiness, QA, pacing, and post-launch closeout
In addition to title-level delivery, the Operations Director partners closely with OpenDoor operational leadership (globally and regionally) to scale existing operational programs, enforce governance standards, strengthen ways of working, and support necessary change management across teams and markets. This includes implementing shared processes, ensuring compliance with established frameworks, and helping teams adopt the tools, templates, systems, and operating disciplines required for a unified global model.
The role serves as the connective tissue across London hub teams, regional markets, activation hubs, shared services, and the wider OpenDoor organization, ensuring frictionless coordination, alignment, and operational consistency at scale.
Ensure WPP Open workflows, templates, and operating standards are adopted and consistently applied across regional and hub teams.
Serve as the central coordination point between the London hub and all international markets.
Track progress across territories, identify risks early, and coordinate resolution with the relevant teams.
Coordinate planning, strategy, activation, insights, analytics, finance, and creative partners to ensure unified execution.
Quality Assurance & Delivery Discipline
Oversee QA processes across trafficking, tagging, localization, asset delivery, and campaign readiness checks.
Maintain rigorous documentation and version control to reduce rework and ensure operational hygiene.
Oversee governance and adoption of OpenDoor’s project management platforms, workflow tools, and shared documentation systems.
Lead implementation and ongoing optimization of WPP Open workflows, ensuring teams follow standardized processes, taxonomies, and documentation protocols.
Maintain an up-to-date repository of templates, operating guidelines, workbacks, and process documentation accessible to all markets and hub teams.
Deliver onboarding, training, and refresher sessions for hub and regional teams to strengthen tool literacy and workflow consistency.
Ensure operational tools provide clear visibility into status, risks, pacing, and deliverables across markets and titles.
Governance, Compliance & Change Management
Reinforce and monitor adherence to WPP Open workflows, ensuring compliance across markets and teams.
Lead and develop the MGM Theatrical Operations team within the London hub, setting clear expectations around communication, rigor, and accountability.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Significant operations, PMO, workflow governance, or program management experience within media, entertainment, or global agency environments.
BONUS POINTS
Prior work with global operational toolsets, workflow systems, or shared data environments.
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.