Manager - Policy, Planning and Performance

1 month ago


London, United Kingdom Splend Full time

Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our all-inclusive solution streamlines administrative tasks for drivers and utilises data analytics to enhance safety, thereby allowing them to focus on what truly matters in life.
We aren’t just about car ownership; We are also fast-tracking the transition to green mobility, reducing the carbon footprint of Rideshare drivers by transitioning to electric and hybrid vehicles. The City Manager is responsible for running the day to day operations of the Customer Support Hub in Cricklewood. Supported by a team of Customer Experience Specialists, Vehicle Logistics Specialists and Team Leads, this role will manage the fleet, customer journey and oversee all operations including but not limited to: On-boarding, Exchange, Terminations, Deliveries, Vehicle Utilisation.
The City Manager will have a direct impact on the growth of the London region, as well as managing the development of the team, supporting them through periods of change management and creating an environment for them to be successful.
Overseeing the lifecycle of our customers including on boarding, car inspections, exchanges, and terminations
Conduct monthly feedback discussions with all direct reports to discuss performance, operations and encourage innovative thinking
Provide on the job training and mentoring of staff members
Maintain the fleet in the region according to the guidelines set by the Fleet team
Responsible for local revenue and data integrity
Ideally hold a university degree or Management/Leadership qualifications (3+ years experience in relevant roles preferred)
Prior Fleet Management experience preferred and a keen eye for data analytics
Experienced in the rental car, fleet finance or fleet related industry(desirable)
Performance based bonus
~ 20 days annual leave as standard (excl. bank holidays)
~ Private health care
~ Health and wellbeing allowance
~ At Splend, we believe that diversity and inclusion are essential to our success. We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply
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