Customer Care Agent

7 days ago


Willenhall West Midlands, United Kingdom SK Leonard Full time

Willenhall (WV13) | Office-based #128176; Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams. You will be working in the sales office providing support to the customer service & aftersales operations, including: Managing returns and aftersales activity (returns portal & dashboard) Communicating with customers via email and phone Supporting internal departments to resolve queries Providing excellent customer care and aftersales support Aftersales Role JD Excellent customer service mindset Confident phone manner and professional email etiquette Ability to work independently and also collaborate within a team Aftersales Role JD Office-based team culture Opportunity to develop in customer service and administration If you’re looking for a customer-focused role where you can build relationships and support a busy sales office team, we’d love to hear from you.


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