Geospatial Product Specialist

2 weeks ago

Glasgow, United Kingdom Idox plc Full time

About the role

We are looking to recruit a talented and motivated Geospatial Product Specialist to join our Product Support Team.

Formerly known as thinkWhere, our geospatial team are now proud to be part of the Idox Geospatial Division and are at the leading edge of cloud delivery for web mapping and pioneering GIS software and data as a service. Using globally leading geospatial technologies, this is a team which is passionate about applying GIS and geospatial data to improve and innovate what our customers do.

As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards.

This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work on your own initiative and bring new ideas to continuously improve what we do.

You’ll find a fast track personal development path and work on leading geospatial solutions that solve real world problems for our customers.

Please look at our website to get a feel of the contribution you’ll be making as part of the Idox team:

Key responsibilities

Service Management

  • Provide service desk and technical support services to customers, and assist with the administration of service desk systems
  • Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met
  • Prepare and maintain process documentation in line with our quality policy
  • Responsibilities for performance and mangement reporting with customers
  • Collaborate with customers and users to maintain our customer focused reputation

Product Support

  • Assist with data management services to support products and customer applications
  • Responsibilities for user acceptance testing of new product developments
  • Support the work to release product updates to customers
  • User engagement and feedback to inform product development
  • Help to maintain product documentation
  • Support the work to onboard new clients to GIS software and data products

Consultancy

  • Contribute to pre and post sales consultancy in collaboration with colleagues and customers
  • Contribute to geospatial projects within the business and with customers

Adherence to Idox Information Security policies and protocols.

To be successful, you’ll need to have:

  • Working experience of open source GIS web, desktop and database products
  • Applied knowledge of geospatial data management
  • Experience of providing customer-focused services
  • Strong verbal and written communication skillls
  • Ability to work effectively and efficiently as part of a team
  • Good planning and organisational skills
  • Excellent problem solving and analysis skills
  • Ability to manage your own workload.
  • Ability to generate new ideas and solutions
  • Aptitude for learning and applying new technologies

Additional desirable qualities:

  • Degree or Technical Qualification in GIS, related discipline or transferable skills
  • 3+ years experience of working as part of a GIS Team
  • Experience of software product support

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