Motor Vehicle Support Technician

5 days ago

Oldbury West Midlands, United Kingdom The AA Full time

Company Description/ Business Unit
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
Shifts: Between 0700 – 2000 Monday to Sunday.
Location: Oldbury Office, On Site Working
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. You’ll be meticulously recording data on the relevant databases. You must be computer literate and confident using various systems.
Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. Diverse learning and development opportunities to support you to progress in your career 
25 days annual leave, plus 8 bank holidays 
Discounts on AA products including car and home insurance 
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
Work save pension scheme with up to 7% employer contribution 
Company funded life assurance
Dedicated Employee Assistance Programme 
The AA values diversity and the difference this brings to our culture and our customers. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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