Customer Service Consultant Support

3 weeks ago


Solihull West Midlands, United Kingdom Innova Solutions Full time

Customer Services Technology Administrator Inside IR35 Contract
Support various Customer Service and Portfolio manage through developing automation process in Oracle and Salesforce (having knowledge to use Power BI will be an advantage) to support the overall customer services management, accounts receivable management and end of lease term efforts for Client's Financial Services Corporation (CFSC).

Helps users with support tickets, following through to resolution.
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
User training and creating training materials.
Responsible for managing and manipulating data using Excel spreadsheets, generating reports, and analyzing data as required.
Compiles and presents reports to support decision-making processes within the department.
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
We are looking for a proactive individual that can help us continually improve and enhance our Salesforce and Oracle platforms, with a drive for automation gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a strong understanding of the Salesforce and Oracle platforms and a desire to keep learning. Understanding of Banking application with a view to implement best practice for , Sepa and Direct debits.
Salesforce product knowledge and a minimum of 12-month hands-on administration experience


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