Connectivity Technical Manager

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. The Role: Join our team as a Connectivity Manager, where you'll support hotel partners with technical connectivity, troubleshoot integration issues, and help ensure a smooth booking experience for travellers worldwide. We're looking for a tech-savvy communicator who's eager to grow in a fast-paced global travel company. Ready to make an impact on millions of journeys? In this Role, you'll be responsible for: Internal Technical Response: * Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed * Identify possible causes and take care of individual and/or basic issues * Provide the first technical response and feedback to the local team for system connectivity related concerns Partner Integrations / Technical Engagement Management: * Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner * Work with internal teams and partners to analyze/troubleshoot integration and operation issues * Create and maintain accurate integration documentation for new integration, enhancement and migration * Provide API integration and testing support, both internally and externally * Perform end to end testing with partner system connectivity. What you'll Need to Succeed: * Direct experience in Connectivity with hotels and accommodation providers. * Experience in the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML). * Be able to multitask, prioritize and escalate when needed. * Strong stakeholder management across both technical and commercial teams * Great communicator with strong learning ability and desire to take ownership of the system * Excellent communication skills in English. Chinese or any other European languages will be a PLUS. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more?* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions * Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact * We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. * We encourage flexible work arrangement * Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider? Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish Find out more job opportunities at Have a good trip, and see you soon References Visible links 1. 2.