Front of House

Job description: Job Title: Front of House & Events Administrator Department: Shared Services Location: Liverpool Contract Type: 12 month secondment / fixed term contract    The Role To provide the delivery of consistent and high-quality Front of House (FOH) and Events services (encompassing both reception services and client hospitality) for the assigned office, which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the Group.   Outcomes of the Role Responsible for providing a professional, efficient switchboard service, ensuring calls are answered in a timely, courteous manner, announcing calls, and taking messages.  Provide a professional meet and greet service to clients and external visitors. Process room bookings: organising details and catering as per request, liaising with IT and facilities where needed. Ensure client areas and meeting rooms are always maintained to a high standard, raising any issues with your line manager. Approve catering requests on condeco confirming details with the requestor or host. Prepare, present, and serve food and beverages when requested, assisting with clear down of the rooms and kitchen. Assist with events within Rathbone Hall Carry out any other duties associated with the role of FoH Administrator as requested by your line manager   Knowledge, Skills and Experience To actively build constructive relationships with other members of staff, (supervisor, manager, colleagues), providing support for other team members. To build and maintain a professional service to meet the needs of our clients and external contacts To communicate in an effective and positive manner, recognising the role is the voice of the company, whilst adopting a flexible and adaptable approach. To understand the professional services Rathbones, offer to clients and potential new business. Develop and maintain an awareness of the organisational structure and the risks involved when dealing with client data and demonstrate business awareness. To understand and comply with the requirements of our regulators, as they impact upon the business. To demonstrate detailed job knowledge and expertise in own area and capably answer technical questions from clients or colleagues. To be able to deal with data quickly and accurately and relate and compare data from difference sources. Recognise trends, identifying key issues and securing relevant information. To regularly check work, ensuring all details are correct in order to maintain a high level of accuracy and a low level of errors. To be able to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines. Remain calm under pressure and continue to work productively and in a focussed way. To demonstrate a methodical and consistent approach toward work and build systematic work processes into activities and tasks. Follow company policy and adhere to recommended working practices. To take responsibility for continuing one’s own professional development. To inspire trust in others by treating both clients and colleagues fairly and honestly, maintaining confidentiality at all times. Preparation of client meeting rooms to an agreed format and standards ensuring any faults or observations are reported to your line manager. Take daily receipt of sandwich / food deliveries. Preparation of sandwiches, accompaniments, crockery, cutlery and glassware to agreed presentation standards and service to the meeting room at the time requested. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Knowledge of Agile methodologies and experience working in Agile environments is a plus.