Sales and Renewals Agent

4 weeks ago

Worthing West Sussex, United Kingdom Prosperon Full time €24,000 - €28,000

We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth….

Full time role
Hybrid working - 3 days in the office, 2 days working from home

The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team.
With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone.

The Customer Retention Specialist will liaise with suppliers and vendors and promote new and additional products and services to customers. They are excellent communicators who are able to perform cold and warm calls using the company database (CRM). Our ideal candidate will bring enthusiasm and positivity to their role, will be adept at planning and organising, and will feel motivated by reaching their goals and seeing results.

Proactively engage with Customers before their renewal dates via phone and email

Hold anniversary calls with customers to identify business opportunities or red flag account concerns,

Work in collaboration with the Sales Team to leverage the renewal with their Sales opportunities

Promote additional products and services and enhance overall customer experience

Cold/warm calling potential Customers from the companies database to offer the renewal service

Update and maintain CRM system to ensure renewal records are correct and up to date

5 years’ experience in a sales/managing customer contracts/insurance renewal/ telesales role or similar;
Highly customer-focused, dedicated in providing an excellent customer experience;
Knowledge and previous experience using CRM applications.

Enthusiastic, flexible, collaborative attitude

Strong organisational, prioritisation and time management skills

Effective communication and relationship building

25 days holiday, with additional day for each year of service (up to 30 days), plus bank holidays

Additional day of leave for charity volunteering

Mentoring, professional development and training opportunities

Cycle to work salary sacrifice scheme

Electric Vehicle salary sacrifice scheme

Private Medical Insurance & Employee Assistance Programme

Company Pension Scheme

Flexible working, 2 days per week working from home

Regular Team building days and social events

You’ll join our Customer Retention team working in our office in Worthing, West Sussex (on a hybrid basis), and you will play a pivotal role in our successful team.

Prosperon is an IT Operations Management company and Value Added Re-seller. We are an Elite SolarWinds Partner and we are the #1 provider of Consultancy and Training Services in the UK and Europe, Middle East and Asia.

We deliver licensing, professional services consultancy, support and training on the SolarWinds® suite of IT monitoring and management solutions. We support customers in delivering the highest standards of problem solving and innovation.

You will join a friendly team who are passionate about delivering a high quality service to meet our customer needs, and you’ll join us on our ambitious growth journey for a bright future ahead.
True to our values of problem solving and innovation, we are flexible and dynamic and we value continuous improvement. We are passionate about developing talent and we support mentoring, apprenticeships and work experience opportunities for young people in our local community. We’re a Disability Confident employer, a Living Wage Employer and we support Flexible Working.

Testimonial from one of our Account Managers: “The company likes to keep us motivated and be the best version of ourselves, overachieving where possible and performing to the best of our abilities. We are also very fortunate to have a fantastic management team who are supportive and understanding, ensuring every employee feels valued and part of the team.”

Testimonial from one of our Senior Engineers: “What I love about my job is the technical side, the nitty gritty under the hood stuff. I enjoy deployment work, fresh installations, but my favourite part is the advanced projects. It’s a rewarding role.”

If you are a motivated and ambitious Renewals, Insurance or Telesales Specialist, and you are located to work at our office in Worthing, West Sussex, , we would love to hear from you.

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