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Customer Service Advisor, Responsible Gambling

2 months ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time €28,330

As a Responsible Gambling Support Advisor, you will join a specialist team who help and support customers.

You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.

Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.

In return, we offer a generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £28,329.60 per annum upon successful completion of training.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred Skills, Qualifications and Experience

  • Exceptional listening skills.
  • Excellent communication skills.
  • Motivation to put the customer first.
  • Effective problem solver.
  • Passion for adhering to policies and procedures.
  • Willingness to learn.
  • Ability to multi-task; with strong attention to detail.
  • Displays an understanding to customers’ needs.
  • Confident decision maker to support our customers.

Main Responsibilities

  • Providing support to customers who demonstrate signs of problematic gambling.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Liaising with internal departments.
  • Escalating queries where necessary.
  • Promoting safer gambling.
  • Awareness of policies, procedures and licensing requirements.
  • Applying self-exclusions to customers’ accounts.
  • Dealing with responsible gambling queries and complaints.

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