Administrator - Data Project

2 weeks ago


United Kingdom Midwich Group plc Full time

Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketing that delivers results through sales.

As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

We are looking for an experienced ITSM professional, to join our Group IT Operations team, in our brand new FreshService Administrator position and manage all FreshService instances within Midwich Group. The successful candidate will play a key role in the operation, optimisation and implementation of our internal Titan ticketing system and MiSupport brand. Ensuring that we are using best practice methods for support, effectively integrating new acquisitions onto the systems and helping us take the support systems to our other global regions.

Administration of all Freshservice instances within Midwich Group including but not limited to:
Liaise with managed support partners and third parties on IT and business-related issues or projects.
Review, mapping, and migration of legacy data.
Ideally FreshService, or ServiceNow.
Ideally ITIL.
HTML, Java Script or CSS language knowledge and experience.
Contributory Pension Scheme
Private Health Care
Permanent Health Scheme
Life Cover
Paid Sickness Leave
Employee Assistance Programme (EAP)
Reduced Gym Membership (dependant on location)
Cycle to Work Scheme
Free Car Parking


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