Floor Manager

1 week ago

Leeds, United Kingdom Nike Full time

NIKE Store Leeds Trinity is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer:
As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
COMMERCIAL
Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
Using our reporting tools to make the best commercial decisions
Achieving accurate inventory to fulfill digital orders
Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership, you will oversee the hiring processes including onboarding
Being responsible for store scheduling
Working collaboratively with store team to implement & maintain a positive NIKE culture
Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
One of the best compensation and benefits packages in the industry
Opportunity for quarterly performance-based bonus
A supportive team that values Diversity, Equity & Inclusion
Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
Ability to coach and develop a strong team
Effective communicator, brand ambassador, and innovative leader
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs
Apply now online
Relocation is not currently available for this vacancy

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