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Data Lead for Performance

4 months ago

Leeds, United Kingdom Rentokil Initial Full time

Key Account Administrator
Salary: £23,706 + Bonus
Shifts: Monday - Friday 08:30-17:00

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

We are currently looking for a Key Account Team Leader to be based in our Leeds office.

The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
Customer account monitoring through OnGuard 
CCM Monitoring
Annual contract renewals in conjunction with Key Account Management Team
Maintain customer web sites. 
Answer customer calls and raise CCM tickets to field colleagues.
Team management

Bi-annual performance appraisals
Management of absence in line with Company Policies
Management of training for new starters
Monitoring of team calls
Managing project progress.
Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
Create and reset user details for field colleagues in customer portals.
To qualify for this Key Account Administrator role, you must have:
Good IT skills, including an understanding of Microsoft packages. 
Experience in management of teams
A competitive basic salary £23,706
Bonus
Discounts for high street brands
Full time, permanent employment
Career opportunities

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