Night Customer Experience Concierge

4 weeks ago

Teddington Gloucestershire, United Kingdom Abbatt Property Recruitment Full time

We currently have an ongoing temporary opportunity for a reliable and proactive
Night
Concierge to work on a 4 on 4 off basis in a high end residential development in the beautiful Teddington area. You will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors, the client.
This Concierge position is working
4on 4off 7pm-7am
This is an ongoing temporary position
Location:
TW11
You'll be a real people person and go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.
You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you'll have all or most of the experience we're asking for:
Previous experience within the hospitality industry, preferably within a similar role
Significant experience providing exemplary levels of customer service
Experience in managing contractors and building works within a busy development
Awareness of general fire, health & safety and security
Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
Assist the residents, guests and visitors when required.
Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
Communicate with leaseholders and managing agents in an attentive and personable manner.
Manage and delegate to the on-site team.
Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
TPBN1_UKCT

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